Last updated: 23rd Oct 2026
SAAL ("we", "us", "our") operates saalretail.com. This policy explains what information we collect when you visit our website or place an order, how we use it, and the choices you have.
1. Information we collect
- Information you give us: your name, phone number, email address, shipping and billing address, and any messages you send us.
- Order information: the products you buy, order value, payment method and delivery details.
- Payment information: online payments are processed securely by our payment partners. We do not store your full card details.
- Information collected automatically: your device and browser type, IP address, pages viewed, time spent on the site, and how you arrived at our website. This is collected through cookies and similar technologies.
2. How we use your information
- To process, confirm and deliver your orders, including order confirmation by phone, SMS or WhatsApp.
- To handle exchanges, returns and customer service requests.
- To send updates about new collections and offers, only where you have agreed to receive them. You can unsubscribe at any time.
- To improve our website, products and shopping experience.
- To prevent fraud and keep our website secure.
3. Cookies, pixels and analytics
We use cookies and tracking technologies, including tools from Meta (Facebook and Instagram), TikTok and Google. These help us understand how visitors use our website, measure the performance of our advertising, and show you relevant ads on other platforms.
You can control or delete cookies through your browser settings. You can also manage ad preferences in your Meta, TikTok and Google account settings.
4. Who we share your information with
We never sell your personal information. We share it only with trusted partners who help us run our business:
- Courier and delivery companies, to deliver your order.
- Payment processors, to complete online payments.
- Our e-commerce platform (Shopify) and service providers that host and support our website.
- Advertising and analytics partners, as described in section 3.
- Authorities, where required by law.
5. Data security
We take reasonable measures to protect your information. However, no method of transmission over the internet is completely secure.
6. Data retention
We keep your information for as long as needed to fulfil your orders, provide customer support, and meet legal and accounting requirements.
7. Your choices
You may ask us to access, correct or delete your personal information, or to stop sending you marketing messages. Contact us using the details below.
8. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.
9. Contact us
For any questions about this policy, contact us at saalretail20@gmail.com or WhatsApp: 0305-2380644